 Perfect for companies that make calls using open source VoIP programs such as Asterix. Now calls made through this VoIP can be recorded in digital format making it easier and keep track of records and improve quality while decreasing costs.
The Canadian company Arcosoft announced today the launch of V.O.N.@ L.i.n.k (VONaLink) TeamRecord for Linux. This program records all calls made through VoIP that a standard protocol uses as it is seen by Asterix (it doesn't work with skype). Before being launched only for Windows, now this version runs on Linux to monitor all VoIP calls of your company. Graph to show how VoIP works: Graph provided by BPC. Customer services companies need to record their calls to guarantee quality of service, settle customer's disputes about previous calls and to prove sales and other issues regarding services provided. Other companies that may opt for these recordings will use them for meetings with external clients or to maintain intellectual property. Currently companies have analog recording solutions or digital systems that are not integrated or centralized.
TeamRecord can access calls without interference, analyzing the network port that the VoIP uses. The calls are recorded in WAV or MP3 format and it can even include a watermark to prove that the recording was not altered. These recordings can be later accessed by any member of the company or by its own intranet. As it is a corporate product, the price is high. It costs US$500 for the recording of 5 lines and each additional line costs US$100
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